TAIWANIZE values your privacy and personal data. When you browse this website, register as a member, place an order, join a promotion, use customer support, subscribe to marketing content, or otherwise interact with us, we may collect, process, use, and, where necessary, share your personal data within the scope described in this Policy.
1. Scope of This Policy
This Policy applies to the collection, processing, and use of personal data in connection with your use of the TAIWANIZE official website, membership system, customer support services, campaign or event forms, social media interactions, marketing subscriptions, online and offline purchases, and other related services offered by TAIWANIZE.
This Privacy Policy shall be read together with this website’s Terms and Conditions, Membership Policy, Return and Exchange Policy, Shipping Policy, and other related notices, all of which together form part of the rules governing your use of this website and related services.
If you click through to a third-party website, payment service, social media platform, shipment tracking page, or other external service, that third party’s own privacy policy and data practices will apply.
2. Types of Personal Data We May Collect
- Name, phone number, email address, shipping address, and billing information
- Membership registration details, login information, and account identifiers
- Order notes, customer service messages, exchange or return requests, survey responses, reviews, or other content you choose to submit
- Birthday, gender, size, language preference, product preferences, or other information you voluntarily provide
- Purchase history, payment status, refunds, returns or exchanges, invoice data, shipping and delivery records
- Membership tier, points, store credits, coupons, campaign participation, and usage history
- Integrated online and in-store member purchase records, preference analysis, and membership operation records
- IP address, browser type, operating system, device model, cookies, device identifiers, and other online identifiers
- Pages viewed, time spent, clicks, referring links, cart activity, login status, and other website interaction records
- Advertising interactions, remarketing audiences, conversion tracking, and performance analysis data
3. Purposes of Collecting, Processing, and Using Personal Data
We may collect, process, and use your personal data for the following purposes:
- Member registration, login authentication, account administration, membership tier management, and maintenance of member benefits
- Order processing, payment, shipment, delivery, pickup, refunds, returns or exchanges, after-sales service, and customer support communications
- Providing coupons, store credits, points, birthday gifts, campaign registration, sweepstakes, marketing communications, and member-exclusive services
- Customer management, customer service, purchase analysis, preference analysis, CRM, and service improvement
- Website operations, traffic analysis, user behavior analysis, advertising, remarketing, audience creation, conversion tracking, and performance measurement
- Identity verification, fraud prevention, abnormal transaction monitoring, risk management, information security, and violation handling
- Handling customer disputes, accounting, legal affairs, audits, and compliance with applicable laws or competent authority requests
- Other reasonable and necessary purposes related to providing products, services, brand activities, membership operations, and business operations
We may also use your personal data for personalized content display, product recommendations, audience creation and exclusion for advertising, remarketing, cross-platform advertising performance measurement, and marketing campaign effectiveness analysis.
By providing your personal data to us, you understand and agree that we may collect, process, and use such data within the scope of the purposes described above, subject to this Policy and applicable law.
4. Marketing, Advertising, and Member Communications
Based on your transactions with us, membership relationship, campaign participation, website interactions, or preferences you have indicated, we may send you brand news, product updates, promotional offers, membership benefits, shopping reminders, remarketing ads, and other marketing content by email, SMS, website notifications, social media platforms, advertising platforms, or other appropriate channels.
If you no longer wish to receive marketing or promotional communications, you may use the unsubscribe method provided in the message or contact us via the customer service button at the bottom right of the website. We will process your request in accordance with applicable law and within a reasonable operational timeframe.
5. Cookies and Other Tracking Technologies
To maintain basic website functions, remember login status, store your preferences, analyze traffic and shopping behavior, measure advertising effectiveness, conduct audience analysis, and support remarketing, we may use cookies, pixel tags, web beacons, and other similar technologies.
You may reject, restrict, or delete certain cookies or similar technologies through your browser or device settings. Doing so may affect certain website features, login status, checkout flow, or personalized content.
6. Processing, Sharing, Outsourcing, and Disclosure of Personal Data
To fulfill the purposes described above, we may provide, disclose, outsource, or otherwise allow your personal data to be processed by the following parties where necessary:
To the extent reasonably necessary to provide products and services, operate membership programs, conduct marketing and advertising, perform data analysis, process payments and shipments, handle customer service, manage risk, and comply with legal obligations, we may engage third-party service providers to process, use, or assist in managing your personal data.
Including e-commerce platform providers, website operation and maintenance providers, hosting and cloud service providers, analytics providers, customer support systems, email and messaging service providers, membership operation tools, event form services, advertising tracking tools, and other related technical service providers.
Including credit card processors, third-party payment providers, installment payment services, shipping and logistics providers, convenience store pickup services, warehousing, order fulfillment services, invoicing services, refund processing, and reconciliation services.
Including platforms or tools used for ad delivery, conversion tracking, audience creation, remarketing, social media engagement, message delivery, and performance analysis.
Where required by law, competent authority order, court ruling, judicial process, or where necessary to protect you, us, or any third party’s lawful rights, transaction security, property, or to prevent fraud or unlawful conduct, we may disclose or provide necessary personal data in accordance with law.
Where necessary to prevent fraud, monitor abnormal transactions, protect website and transaction security, assert or defend our lawful rights or the lawful rights of any third party, or comply with applicable laws, regulatory authorities, court orders, or judicial processes, we may disclose, provide, or transfer relevant personal data to the extent necessary.
7. Period, Region, Recipients, and Methods of Use
- Period: For the duration of the collection purpose, the membership relationship, the period necessary for transaction and after-sales services, the retention period required by law, or any reasonable period necessary for disputes, accounting, audits, legal affairs, fraud prevention, and risk control.
- Region: Within Taiwan and, where necessary for service provision, in locations where data storage, processing, backup, or relevant service tools are operated.
- Recipients: TAIWANIZE, its entrusted service providers, cooperating fulfillment partners, and authorities or third parties legally entitled to receive such data.
- Methods: By automated or non-automated means, including collection, recording, storage, organization, analysis, matching, use, transmission, disclosure, deletion, or other lawful and necessary forms of processing.
8. Your Rights
Subject to applicable law, you may request the following regarding your personal data:
- Access or review
- A copy of your data
- Supplementation or correction
- Restriction or cessation of collection, processing, or use
- Deletion
- Opt-out from marketing, promotional, or membership communications
If you wish to exercise any of the rights above, please contact us via the customer service button at the bottom right of the website. To protect your data, we may request information necessary to verify your identity before processing your request.
9. Consequences of Not Providing Data
If you do not provide the necessary personal data, or if the data provided is incomplete or inaccurate, we may be unable to complete membership registration, process your order, verify payment, arrange shipping, provide after-sales service, process campaign participation, send relevant notifications, or respond to customer support requests.
10. Data Security and Retention
We implement reasonable administrative, technical, and security measures to protect your personal data against unauthorized access, use, alteration, disclosure, loss, or destruction.
However, no method of internet transmission, storage system, or electronic processing can guarantee absolute security. If any data incident, system risk, or abnormal event occurs, we will handle it in accordance with applicable law and the circumstances involved.
11. Minors
If you have not yet reached the age of full legal capacity under applicable law, please use this website, register as a member, provide personal data, or make a purchase only after your parent, legal guardian, or custodian has read, understood, and agreed to this Policy.
12. Updates to This Policy
We may revise this Privacy Policy from time to time in response to legal changes, business needs, system updates, service adjustments, or data processing practices. The updated version will be posted on this page and will take effect upon publication. Where the changes are material, we may also provide notice through website announcements or other appropriate means.
If you continue to use this website, membership services, or complete a transaction after this Privacy Policy has been updated, you will be deemed to have read, understood, and agreed to the updated version.
13. Contact Us
If you have any questions about this Privacy Policy, how we collect and use personal data, your marketing settings, or how to exercise your rights, please contact us via the customer service button at the bottom right of the website.
