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FAQs

  • Shipping and order tracking
  • Exchanges and returns
  • International orders
  • My account
  • Security
  • Shop and pay

SHIPPING AND ORDER TRACKING

WHERE IS MY ORDER?

Depending on region, we use a number of different delievery companies. An email will be sent as soon as the delivery leaves us, you can track your order using a delivery number.

HOW CAN I SEE THE STATUS OF MY ORDER? 

Below are a list of the delivery companies we co-oporate with. Please check your order status on the relevant website, using the delivery number included in the email we sent. Alternatively, you can log in to the TAIWANIZE website to check your delivery number from the page of your order details.

 

International Shipping

Chunghwa Post Co., Ltd. EMS

S. F. Express

 

Domestic Delivery (Taiwan Only)

Chunghwa Post Co., Ltd.

S. F. Express

 

 

SHIPPING COSTS

Please refer to the information below for delivery fees.

 

WHEN IS MY ORDER PROCESSED AND SENT?

We will process  the order as soon as we receive payment. In most cases this is immediate, but no longer than 5 working days.

STANDARD & EXPRESS DELIVERY

TAIWANIZE only deals with the best, most trustworthy delivery companies working in Asia: Chunghwa Post Co., and S. F. Express. The companies guarantee delievery, so there is no need to worry!

I AM NOT SURE IF MY ORDER WAS PROCESSED SUCCESSFULLY?

Sign in on taiwanize.com, click MENU on the top right of the page, then click Orders to check your shopping activities.

If you haven’t already signed up for taiwanize.com, check the email you included when making the order, an automated email will have been sent as soon as the transaction has been completed.

 

I AM MISSING AN ITEM?

If you haven't received notification from us, please send your details to our Customer Service team at taiwanize.service@gmail.com  and we'll get it sorted.

 

 

EXCHANGES AND RETURNS

 

HOW CAN I REQUEST A RETURN AND AN EXCHANGE?

Please refer to our return policy.

CAN I CANCEL MY ORDER?

We are unable to cancel an order once the delivery has been made.

CAN I CHANGE MY ORDER?

We are unable to change an order once the delivery has been made.

HOW LONG WILL IT BE UNTIL MY EXCHANGE IS PROCESSED?

On receiving the item you wish to exchange, we will try our hardest to have the new garment delivered ASAP.

WHO PAYS THE POSTAGE FOR AN EXCHANGE?

If the product isn’t faulty, you will have to pay for the return postage. Please note that all exchange items must be in perfect condition.

WRONG ITEM RECEIVED?

Contact us by email taiwanize.service@gmail.com or by messenger on the order page of taiwanize.com, and we’ll happily help you receive your intended order.

FAULTY PRODUCT OR ITEM?

Contact us by email taiwanize.service@gmail.com or by messenger on the order page of taiwanize.com, and we’ll happily help you receive your intended order.

CAN I RETURN AN ITEM THAT WAS A GIFT OR AN ITEM PURCHASED WITH A GIFT VOUCHER?

Sorry, we are unable to accept returns for gift items or ones purchased with a gift voucher.

COLOURS DISPLAYED ONLINE

We have made every effort to display the true colours of our products as accurately as possible on the images shown on our website. Therefore, the display colour may vary slightly on your monitor, we cannot guarantee any colour you see will be 100% accurate to the final product.

INTERNATIONAL ORDERS

 

WILL I HAVE TO PAY ANY TAXES OR DUTIES FOR MY ORDER?

International orders are sometimes subject to taxes and duties. Any additional costs to the delivery of an item is the responsibility of the recipient. If you wish for more information on any additional shipping fees, you can refer to your local customs office.

MY ACCOUNT

 

HOW DO I CHANGE MY EMAIL ADDRESS?

Sign in to taiwanize.com, click MENU >Profile, edit the relevant information and Save Changes.

SECURITY

HOW SAFE IS ORDERING ONLINE AT taiwanize.com?

We have been offering online shopping since 2012 and we have an impeccable reputation. We are fully licensed for business (4 stores + online shop). Please feel free to contact us if you have any doubts regarding our business integrity. All information is encrypted through Shopline which provides SSL certification to all merchant websites to ensure a secure website. We also use Amazon Web Services to secure cloud service for merchants with reliable data hosting.

DOES ANYONE HAVE ACCESS TO MY PERSONAL INFORMATION?

TAIWANIZE is a professional team. We treat our customers’ privacy with upmost respect and all personal information, on our part, is guaranteed secure. However, under the laws of Taiwan (R.O.C.), we are subject to reveal information regarding any fraudulent activity.

SHOP AND PAY

 

WHAT SIZE AM I?

Check the size guide page below. Slight differences may occur depending on the material. Remember to carefully read the description with each garment.

http://www.taiwanize.com/pages/size-guide

I HAVE A DISCOUNT CODE: HOW DO I USE IT?

When making a purchase, on the CHECKOUT page there is a box to enter your coupon code.

AN ITEM IS MARKED AS "SOLD OUT" OR "OUT OF STOCK": WILL IT BE AVAILABLE AGAIN SOON?

To keep each season fashion forward and fresh, we only produce limited amounts of each product. Follow us on facebook to keep updated on new products. We recommend that you make a purchase as soon as you see a product you like!

I JUST PLACED AN ORDER BUT DID NOT RECEIVE AN EMAIL CONFIRMATION?

Please wait several minutes and check your junk box in email, if you still didn’t receive a confirmation, then contact us via chat on taiwanize.com on the order page.

WHEN WILL MY PAYMENT BE PROCESSED?

It’s usually instant, sometimes taking several minutes. You can check the most recent status of your order on the order page at taiwanize.com.

CAN YOU MARK MY ORDER AS A GIFT, OR MODIFY THE VALUE TO AVOID CUSTOM FEES?

Under international law, we need to mark all items with the price paid for the products to prevent the products from being confiscated. If you have any other special requirements, please let us know when making a purchase in the comments box on the order page at taiwanize.com for consideration.

IS GST INCLUDED IN THE LISTED PRICE?

Yes, all the appropriate Taiwanese taxes are included in the purchase price regardless of where the product is destined.

CREDIT CARD PAYMENT

We accept VISA, Mastercard, JCB, UnionPay, American Express. You may also choose to make a purchase through ECPay or PayPal.

POSSIBLE REASONS OF PAYMENT METHODS BEING REJECTED

There are any number of reasons: please check your card number, expiry date, insufficient balance. Your card may not offer overseas purchases. Your card may also have become blocked or you entered incorrect information. Please contact your bank to check your card’s current status and try again, or use a different method of payment..

After contacting your bank, you may still contact us to see if there are any other methods of payment we may help you with.