Most orders are shipped within 1 to 2 business days after the order is placed. Processing may take longer during public holidays in Taiwan or over weekends.

Once your order is placed successfully, the system will automatically send an order confirmation email to the email address used at checkout. You can also log in to your member account to view your order details.

Please check your spam or junk folder first and make sure the email address entered at checkout was correct. If you still haven’t received it, please contact us through the customer chat button at the bottom right corner of our website and we’ll help confirm your order status.

Log in to your member account to view your current order status. Once your order has shipped, the carrier, tracking number, and tracking link will be updated automatically in your order details, allowing you to check the latest delivery progress at any time.

Yes. Once your order is placed, the system will send an order email to the address entered at checkout. You can use that email to review your order details. If you need more help, please contact us through the customer chat button at the bottom right corner of our website.

Once your order has shipped, tracking details will be provided. You can use the information in your shipping notice to follow your package. For a full breakdown of available shipping methods, please refer to our shipping policy page.

Yes, but only before the order has shipped. Please contact us as soon as possible through the customer chat button at the bottom right corner of our website, and we’ll check whether changes can still be made.

Yes, but only before the order has shipped. Please contact us as soon as possible through the customer chat button at the bottom right corner of our website. Once an order has shipped, it can no longer be cancelled directly.

Yes, but only before the order has shipped. If you’d like to combine orders, please contact us as soon as possible through the customer chat button at the bottom right corner of our website.

For orders within Taiwan, checkout may offer HCT home delivery, 7-ELEVEN pickup, FamilyMart pickup, or pickup at selected TAIWANIZE stores. International options vary by destination and may include Economy Air Parcel, international express, SF Express, or SF Locker service. The services and fees available for your order are always those shown at checkout.

Orders within Taiwan qualify for free shipping on eligible home-delivery service when the order total reaches NT$2,000.

International orders of NT$3,000 or more qualify for free shipping to Europe, Asia excluding North Korea, North America, Australia, and New Zealand when the checkout option labelled “Economy Air Parcel (Free Shipping for Orders Over a Certain Amount)” is selected.

SF Express, SF Locker, international express, and other paid services are excluded. Final shipping charges are shown at checkout.

If you’d like to request a return or exchange, please contact us within 7 days of delivery through the customer chat button at the bottom right corner of our website. We’ll review your order, the item condition, and the situation before guiding you through the next steps.

In general, Taiwan domestic orders may be eligible for return or exchange within 7 days after delivery, provided the item remains in resellable condition and meets our policy requirements.

Returned items must be unused, unwashed, unaltered, not worn outside, and still include original tags, gifts, accessories, and packaging. Items with stains, odours, or any condition that affects resale eligibility will not be accepted.

For approved Taiwan domestic returns due to personal reasons, TAIWANIZE will provide a 7-ELEVEN return code, so you do not need to pay the return shipping cost yourself.

However, if the entire order is returned, or if a partial return brings the order total below the free-shipping threshold, the original outbound shipping fee of NT$80 will be charged.

Please contact us within 7 days of delivery through the customer chat button at the bottom right corner of our website and provide your order details, item photos, and a brief explanation of the issue. If the item is confirmed to be defective, TAIWANIZE will handle the related return, exchange, and shipping costs.

If the item you received does not match your order, please contact us within 7 days of delivery through the customer chat button at the bottom right corner of our website. If the error is confirmed, TAIWANIZE will cover the related return, exchange, and shipping costs.

Refunds will be issued back to the original credit card or original payment account. Final posting time may vary depending on your bank or payment provider.

International orders are generally eligible for exchange only and are not returnable. If you need a size or style exchange, please contact customer service within 7 days of delivery. Approval depends on the item condition and stock availability. Return shipping and reshipping costs for international exchanges are usually the customer’s responsibility.

For hygiene reasons, underwear and other close-contact items are generally not eligible for return or exchange once opened. Items purchased as part of a bundle promotion may also need to be returned as a full set rather than individually.

We accept Apple Pay, credit cards, PayPal, ATM bank transfer, instalment payments, JKOPay, and LINE Pay. Available payment methods may vary by order and location, so please refer to the options shown at checkout.

You can log in to your member account to check your order status, and the system will also update your order based on the payment progress. If payment fails, the order will be cancelled automatically and a new order will need to be placed.

Orders with failed payments are automatically cancelled, so you’ll need to place a new order. For international payments, some credit cards may be declined due to issuing region or bank restrictions, so trying a different card is recommended.

Yes, for Taiwan domestic orders only. If you need a business invoice with a Taiwan company tax ID, please enter your invoice details during checkout.

Yes, for Taiwan domestic orders only. If you use a personal Taiwan e-invoice carrier, please enter the information during checkout.

At checkout, you may see two different code fields, so please make sure you’re entering the right type of code: one is for coupons or promo codes, and the other is for referral codes.

If you have a discount or promotional offer, enter it in the coupon field. If you have a referral code, enter it in the referral code field.

Some coupons must first be claimed from the Coupon Centre in your member account before they can be used at checkout. If your code doesn’t work, please double-check that it has been claimed and that it meets the order minimum, eligible product, and campaign period requirements.

Whether promotions can be combined depends on the campaign rules announced on the website. If you’re unsure, please check your cart and checkout page, where all eligible offers and spending thresholds will be clearly shown.

Yes. All product prices shown on the website already include Taiwan sales tax.

You can register directly on our website by filling out your basic information, verifying your mobile number, and linking your email address. You may also sign up in person at a TAIWANIZE official store with assistance from our staff.

Please go to the login page and click “Forgot Password” to reset it by following the system instructions.

Your member tier is automatically determined based on your eligible cumulative spending on the website and at official TAIWANIZE stores:

• Standard Member: join by signing up
• VIP Silver: spend NT$5,000 within 12 months
• VIP Gold: spend NT$12,000 within 24 months
• VIP Platinum: spend NT$24,000 within 24 months
• VIP Titanium: spend NT$48,000 within 24 months
• VIP Diamond: spend NT$100,000 within 30 months

Once you reach the threshold, your tier will be updated automatically.

Standard Members can join for free, and once mobile and email verification are completed, you’ll receive a NT$50 welcome store credit.

Standard Member and VIP Silver are lifetime tiers. VIP Gold, VIP Platinum, VIP Titanium, and VIP Diamond must be maintained based on each tier’s renewal requirements.

The main differences between tiers are birthday store credit, order-based store credit rewards, and access to VIP-exclusive offers and events.

Standard Members and all VIP members can earn and redeem member points. VIP Silver and above additionally receive birthday store credit, order-based store credit rewards, and access to VIP-exclusive offers. Higher tiers receive greater rewards and broader access to VIP events and benefits.

• VIP Silver: NT$100 store credit for every NT$3,000 spent in a single order
• VIP Gold: NT$150 store credit for every NT$3,000 spent in a single order
• VIP Platinum: NT$100 store credit for every NT$2,000 spent in a single order
• VIP Titanium: NT$100 store credit for every NT$2,000 spent in a single order
• VIP Diamond: NT$100 store credit for every NT$2,000 spent in a single order

These rewards can accumulate with no upper limit.

Store credit works like cash within TAIWANIZE and can be applied directly to your order total at checkout. Actual usage conditions and expiration details remain subject to the system and membership policy.

• VIP Silver: NT$400
• VIP Gold: NT$800
• VIP Platinum: NT$1,200
• VIP Titanium: NT$2,000
• VIP Diamond: NT$3,000

Member points start accruing on single orders with an actual paid amount of NT$1,000 or more, whether on the website or at official TAIWANIZE stores. You’ll receive 200 points for every NT$1,000 spent.

Member points can be used toward purchases on the website and at official TAIWANIZE stores. Every 500 points can be redeemed for NT$25. Actual eligibility and redemption rules remain subject to the system and membership policy.

Yes. Member points expire on July 31 of the year following issuance and cannot be restored once expired.

• VIP Silver: lifetime tier, no renewal requirement
• VIP Gold: spend NT$10,000 within 24 months
• VIP Platinum: spend NT$20,000 within 24 months
• VIP Titanium: spend NT$40,000 within 24 months
• VIP Diamond: spend NT$80,000 within 30 months

If the renewal requirement is not met, your tier will be re-evaluated according to the membership rules.

We recommend checking the size information and fit notes on each product page, then choosing based on your usual fit preference and how you want the item to wear. Product names also clearly indicate the fit, such as Athletic Fit, Regular Fit, or Loose Fit, so you can quickly identify the silhouette before purchasing.

Every product page includes an orange “AI Size Recommendation” button. You can enter your body measurements and personal information, and the system will recommend a size based on years of customer data and a sizing model developed with a technology partner. It offers up to 99% accuracy and helps reduce the risk of ordering the wrong size.

Fit names are usually shown directly in the product title, such as Athletic Fit, Regular Fit, or Loose Fit. If you prefer a closer fit, Athletic Fit may suit you best. If you want an easy everyday shape, Regular Fit is the most straightforward choice. If you prefer a roomier silhouette, Loose Fit may be the better option. We recommend checking the size chart and AI Size Recommendation together before purchasing.

Not always. Actual colours may vary slightly due to screen settings, lighting, and photography conditions. Please use the physical product as the final reference.

Not necessarily. If you’d like to follow a sold-out item, you can click “♡ Add to Wishlist” on the product page to keep track of it.

Customs duties, import taxes, or other fees depend on the regulations of the destination country or region. Some orders may not incur additional charges, and the final outcome depends on local customs clearance. If any fees apply, they are usually the responsibility of the recipient.

Delivery times for international orders vary depending on the destination, shipping method, flight schedules, customs clearance, and local delivery conditions. Please refer to the information shown at checkout and on our shipping policy page.

No. International orders must be declared in accordance with shipping and customs regulations, including the actual item contents and value. We cannot provide shipments with no declared value, undervalued declarations, or any other inaccurate customs information.

If you have any questions about orders, shipping, payments, returns, membership, or products, please use the customer chat button at the bottom right corner of our website and we’ll be happy to help.

Customer service is available Monday through Friday, 11:00 AM to 6:00 PM, excluding public holidays.

If you need to update order details, cancel an order, or combine multiple orders, please contact us through the customer chat button before your order ships.