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FAQs

  • Shipping and order tracking
  • Exchanges and returns
  • International orders
  • My account
  • Security
  • Shop and pay

SHIPPING AND ORDER TRACKING

WHERE IS MY ORDER?

Depending on region, we use a number of different delievery companies. An email will be sent as soon as the delivery leaves us, you can track your order using a delivery number.

HOW CAN I SEE THE STATUS OF MY ORDER?

Below are a list of the delivery companies we co-oporate with. Please check your order status on the relevant website, using the delivery number included in the email we sent. Alternatively, you can log in to the TAIWANIZE website to check your delivery number from the page of your order details.

 

International Shipping

Chunghwa Post Co., Ltd. EMS

S. F. Express

 

Domestic Delivery (Taiwan Only)

Chunghwa Post Co., Ltd.

S. F. Express

 

 

SHIPPING COSTS

Please refer to the information below for delivery fees.

 

WHEN IS MY ORDER PROCESSED AND SENT?

We will process  the order as soon as we receive payment. In most cases this is immediate, but no longer than 5 working days.

STANDARD & EXPRESS DELIVERY

TAIWANIZE only deals with the best, most trustworthy delivery companies working in Asia: Chunghwa Post Co., and S. F. Express. The companies guarantee delievery, so there is no need to worry!

I AM NOT SURE IF MY ORDER WAS PROCESSED SUCCESSFULLY?

Sign in on taiwanize.com, click MENU on the top right of the page, then click Orders to check your shopping activities.

If you haven’t already signed up for taiwanize.com, check the email you included when making the order, an automated email will have been sent as soon as the transaction has been completed.

 

I AM MISSING AN ITEM?

If you haven't received notification from us, please send your details to our Customer Service team at taiwanize.service@gmail.com  and we'll get it sorted.

 

 

EXCHANGES AND RETURNS

 

HOW CAN I REQUEST A RETURN AND AN EXCHANGE?

Please refer to our return policy.

CAN I CANCEL MY ORDER?

We are unable to cancel an order once the delivery has been made.

CAN I CHANGE MY ORDER?

We are unable to change an order once the delivery has been made.

HOW LONG WILL IT BE UNTIL MY EXCHANGE IS PROCESSED?

On receiving the item you wish to exchange, we will try our hardest to have the new garment delivered ASAP.

WHO PAYS THE POSTAGE FOR AN EXCHANGE?

If the product isn’t faulty, you will have to pay for the return postage. Please note that all exchange items must be in perfect condition.

WRONG ITEM RECEIVED?

Contact us by email taiwanize.service@gmail.com or by messenger on the order page of taiwanize.com, and we’ll happily help you receive your intended order.

FAULTY PRODUCT OR ITEM?

Contact us by email taiwanize.service@gmail.com or by messenger on the order page of taiwanize.com, and we’ll happily help you receive your intended order.

CAN I RETURN AN ITEM THAT WAS A GIFT OR AN ITEM PURCHASED WITH A GIFT VOUCHER?

Sorry, we are unable to accept returns for gift items or ones purchased with a gift voucher.

COLOURS DISPLAYED ONLINE

We have made every effort to display the true colours of our products as accurately as possible on the images shown on our website. Therefore, the display colour may vary slightly on your monitor, we cannot guarantee any colour you see will be 100% accurate to the final product.