Shipping, Payment & Order Tracking

1. Taiwan Orders

Orders over NT$2,000qualify for free shipping

Orders over NT$3,000qualify for free international shipping

If your shipping address is within one of the regions above, free shipping will be applied automatically at checkout once the threshold is met. Actual service availability and shipping methods are subject to the options shown at checkout.

Available payment methods may vary by region, currency, and checkout settings.

• Apple Pay
• Credit cards (Visa / Mastercard / JCB / UnionPay)
• PayPal (Visa / Mastercard / JCB / UnionPay / American Express)
• ATM virtual-account transfer (Taiwan only)
• 3-month credit-card installments (Taiwan only; limited-time 0% interest)
• 6-month credit-card installments (Taiwan only)
• JKOPay (Taiwan only)
• LINE Pay (Taiwan only)

Orders shipped by HCT Logistics usually arrive within 1–4 business days. Offshore islands, remote areas, promotional periods, and exceptional logistics conditions may require additional time.

7-ELEVEN and FamilyMart pickup are available, with an estimated delivery time of 2–3 business days. Please collect your package within the period stated in the pickup notification.

Pickup is available at selected TAIWANIZE stores. Preparation and store-transfer time is generally 2–4 business days. Please wait for the pickup notification before visiting the store.

• Most standard international orders are currently shipped via Chunghwa Post International ePacket. Once the parcel reaches the destination, final delivery is generally handled by the local postal operator.
• A tracking number or individual tracking link is provided after dispatch.
• International ePacket is delivered to the address and generally does not require a signature. Please provide a complete and accurate address where the parcel can be received securely.
• If another shipping service is available for a particular destination, the option shown at checkout and in the shipping confirmation will take precedence.

The destinations below are listed for quick reference because they are among TAIWANIZE's most common shipping locations in Asia. This is not a complete service list; other eligible destinations can still be confirmed at checkout.

• Hong Kong / Macau: approximately 5–6 days
• Major cities in mainland China: approximately 4–8 days; other areas: approximately 7–12 days
• Japan / South Korea / Singapore: approximately 6–7 days
• Malaysia / Thailand / Vietnam / the Philippines / Indonesia: approximately 6–8 days
• Other Southeast Asian destinations: approximately 6–8 days; India and the Middle East: approximately 8–10 days; selected destinations in Central and South Asia: approximately 10–12 days

The estimates below cover commonly requested destinations. Other eligible destinations in Europe and North America also qualify for free international shipping when the order threshold is met.

• US West Coast: approximately 7–9 days; other US destinations: approximately 8–10 days
• Canada: approximately 30–40 days
• United Kingdom / France / Germany: approximately 7–10 days
• Netherlands: approximately 7–9 days; Spain: approximately 14–20 days
• Most destinations in Central, Northern, Eastern, and Southern Europe: approximately 8–11 days; Denmark: approximately 13–16 days

• Australia: approximately 21–30 days
• New Zealand: approximately 7–10 days

These postal estimates apply to major cities and are counted from the date the parcel is accepted for mailing. They do not include customs clearance, weekends or public holidays, remote-area transfers, local final-mile delivery, or peak-season congestion. Actual arrival times may be extended by flight schedules, customs processing, weather, or local-carrier operations.

If you placed your order while signed in to your member account, log in to the Member Center to view your order status. Once the order has shipped, the system automatically updates the carrier, tracking number, and parcel-tracking link, so you can check the latest delivery progress at any time.

Enter the tracking number on the Chunghwa Post domestic and international tracking page. If the shipping confirmation names a different carrier, please use the tracking link provided in that email.

Depending on the service used, orders within Taiwan may be tracked through Chunghwa Post, HCT Logistics, 7-ELEVEN pickup, FamilyMart pickup, or the carrier listed in the shipping confirmation.

After the parcel reaches the destination country or region, the same tracking number may also work with the local postal operator, including Hongkong Post, Macao Post, Japan Post, Korea Post, Singapore Post, Pos Malaysia, Thailand Post, VNPost, PHLPost, Pos Indonesia, USPS, Canada Post, Royal Mail, La Poste, Deutsche Post, Australia Post, and NZ Post.