Shipping, Payment & Order Tracking

1. Taiwan Orders

Orders over NT$2000 qualify for free shipping.

Orders over NT$3000 qualify for free shipping to selected destinations.

Eligible destinations currently include Hong Kong, Macau, Japan, South Korea, the Philippines, Indonesia, Singapore, Australia, New Zealand, Vietnam, Thailand, Malaysia, Russia, Lithuania, Norway, Denmark, Poland, the Netherlands, the UK, France, Germany, Israel, and Canada.

Available payment methods may vary by region and checkout settings.

• Apple Pay
• Credit Card (Visa / Master / JCB / UnionPay)
• PayPal (Visa / Master / JCB / UnionPay / AE)
• ATM Bank Transfer (Taiwan only)
• 3-Month Credit Card Installments (Taiwan only, limited-time 0% interest)
• 6-Month Credit Card Installments (Taiwan only)
• JKOPay (Taiwan only)
• LINE Pay (Taiwan only)

Orders shipped via HCT Logistics usually arrive within 1 to 4 business days.

7-ELEVEN and FamilyMart pickup are available. Estimated delivery time is 2 to 3 business days.

In-store pickup is available at designated TAIWANIZE stores. Estimated delivery time is 2 to 4 business days.

Some international orders may be shipped via SF Express. Delivery times vary depending on the destination and local carrier handling.

• Some Hong Kong and Macau orders may be shipped via SF Express
• Some Hong Kong orders may also be eligible for SF Locker pickup
• Australia, as well as some destinations in Europe and South America, may also be available via SF Express

Some international orders may be shipped via Chunghwa Post. Delivery times vary depending on the destination and local postal handling.

• Hong Kong / Macau: approximately 7–10 business days
• Japan: approximately 7–10 business days
• China: approximately 4–7 business days
• Singapore / Thailand / Vietnam: approximately 8–12 business days
• South Korea / Indonesia / Malaysia / the Philippines: approximately 8–14 business days
• UK / France / Germany and some parts of Europe: approximately 9–14 business days
• Israel: approximately 16–20 business days

EMS is a faster option for customers who would like to receive their order sooner. The estimates below do not include customs clearance time.

• Japan: approximately 2–3 business days
• Singapore: approximately 3–5 business days
• South Korea / Indonesia / Malaysia / the Philippines / Thailand: approximately 5–7 business days
• Vietnam: approximately 6–9 business days
• United States / Canada: approximately 6–8 business days
• Australia / New Zealand: approximately 6–8 business days
• Some destinations in Europe: approximately 6–9 business days

7-ELEVEN cross-border pickup or delivery may be available for selected destinations, depending on current logistics arrangements and checkout availability.

• Hong Kong: approximately 3–5 business days
• Macau: approximately 3–5 business days
• Singapore: approximately 4–6 business days
• Malaysia: approximately 4–6 business days
• Japan: approximately 4–6 business days

Depending on the shipping method, international orders may be tracked through Chunghwa Post EMS, SF Express, Japan Post, and Singapore Post.

Depending on the shipping method, domestic orders may be tracked through Chunghwa Post, HCT Logistics, 7-ELEVEN Pickup, FamilyMart Pickup, and SF Express.

For some overseas orders, you may also be able to track the package through the destination country’s postal service, such as Pos Indonesia, Korea Post, Deutsche Post, Posten Norge, Pos Malaysia, PHLPost, La Poste, Israel Post, Thailand Post, VNPost, and Parcelforce.